FAQs

Is there a minimum order?
All orders require a minimum of 50 invitation or ambiance packages. Additional packages may be purchased in increments of 25.

Can I cancel the order if I change my mind?
Lola Felli’s invitations are hand-crafted, and the process begins from the very moment we receive your signed order form to make sure you get your invitations within 8 weeks. You cannot cancel your order after we receive your signed order form.

What type of payment methods do you accept?
We accept PayPal, Personal Check, Visa, Master, American Express, & Discover Card. Personal Check return / bounce fee is $30.

Can I make changes on my order once you receive it?
We are unable to make preferential changes to your pearlescent base color as that paper is ordered and cut the very day we receive your signed order form; however, we can accommodate preferential changes to watercolors, stamp colors and ribbons within 48hrs of proofing for an additional fee of $100. Preferential changes may add an additional two weeks to your production timeline, as we may have to order additional paint, ink, and ribbon to fulfill your order.
If you've placed your order and you find you made a mistake, please connect with us immediately. We will confirm the status of your order, and let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can't guarantee that we'll be able to intercept or change any order once it has reached our plant. It's crucial that you make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting.

Can I change the color or size of an invitation you show?
The sizes of the invitations we sell in our online catalog are available only as shown in the pictures, but you can change the color according to our color card. Write the color number you want and what you want to change in a blank named as "Special Instructions or Comments about Your Order (Other requests such us color change and etc.)") with your specific requirement.

Can you print English and foreign language on one invitation?
Yes, we can print your invitations in a foreign language, as long as it uses the English alphabet. If your foreign language does not use the English alphabet, please e-mail us and we will give you special pricing and let you know how to go about ordering your invitations.

Can I use my own wedding verse other than what is shown?
Yes! When you place an order, you can fill in the “custom” field. Other wise, after you place an order, please email or call us as soon as possible.

Is there a color difference between the real products and the proofs?
Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match due to monitor calibration differentiation from actual dyed paper. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

What shipping methods do you use?
We accept international orders. Our standard shipping method is via UPS (expedited delivery). The UPS tracking number will be emailed to you once the order is on its way.

Can I ship to a P.O. BOX?
No, we do not ship to P.O. Boxes, so you will need to provide a physical address.

Will my order require a signature?
UPS Express Air orders will require a signature. Please ensure someone is available to sign for the package. If you want the package left at the front door, you can contact UPS after we send you the tracking number.

I need my cards as soon as possible. Do you take rush orders?
We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame. Typically, you will receive your product in 7 to 8 weeks. We may be able to speed that up to 5 or 6 weeks for an additional shipping charge.

Do you offer a free printed catalog?
Yes we do! Please use our “Contact Us” tab to send us the address you would like the Lola Felli Catalog mailed to.

FAQs

Where do I put my return address on a wedding invitation?
Etiquette says that a return address on a wedding invitation should be written on the back flap. It can either be printed or handwritten. NOTE: you should always handwrite your guests' addresses.

When should I order my wedding invitations?
Invitations should be ordered at least four months before the wedding. Engraved and letterpress invitations should be ordered four to five months in advance.

When should we mail our wedding invitations?
Traditionally, only the bride's parents' names are listed at the top of the invitation if they are hosting, and paying for the entire event. In these more modern times, if the groom's parents are paying for almost half of the wedding, you may honor their help and the fact that they are co-hosting the wedding by also putting their names at the top of the invitation. If they are only paying for a few minor (expected) things you may want to honor the groom and his parents by including them on the invitation as "son of Mr. and Mrs. George W. Smith".

If two people live in the same house, should I send one invitation or two?
It depends on their relationship. If they are a couple, send one invitation, and address it with their names alphabetically on separate lines. If they are simply housemates, they should receive two separate invitations. Children under the age of 18 may be included on the invitation with their parents. Children over 18 living with their parents should receive separate invites.

How many programs should I order?
To determine how many programs you need, count exactly how many guests will attend and order one for each guest plus a few extras for guests you may have overlooked, as well as keepsakes for yourself!